Sterling Invest (Pty) Ltd is an authorized financial services provider (FSP number: 46577) in terms of Section 8 of the FAIS Act.

A copy of our license certificate is available on request.

COMPLIANCE OFFICER

For a copy of our Statutory Disclosure Notice, please click here

CONFLICT OF INTEREST MANAGEMENT POLICY

Sterling Invest (Pty) Ltd is committed to ethical conduct and transparency. In line with the FAIS Act, we have implemented a Conflict of Interest Management Policy to safeguard the interests of our clients and stakeholders. You can view the full policy on our website by clicking here

COMPLAINTS PROCEDURE

Should you wish to pursue a complaint against a key individual or representative of Sterling Invest (Pty) Ltd, you should address the complaint in writing to us at info@sterlinginvest.co.za.Click here to read it. 

If you cannot settle your complaint with us, you are entitled to refer it to the Office of the FAIS Ombud, at info@faisombud.co.za or telephone number 0860 663 274.The Ombud has been created to provide you with a redress mechanism for any inappropriate financial advice that you feel may have been given to you by a financial advisor.

TCF POLICY

Guided by the Financial Sector Conduct Authority (FSCA), our Treating Customers Fairly (TCF) policy reflects our dedication to transparency, accountability, and service excellence.

We take full responsibility for ensuring that our staff and operations promote a service culture rooted in fairness and respect. We view compliance as an opportunity to elevate our standards and continuously enhance the experience we provide to clients. To learn more about our TCF framework and how we implement it, please refer to our comprehensive policy document here.

PRIVACY POLICY

Sterling Invest (Pty) Ltd is committed to maintaining the privacy and security of its customers’ personal and private information.  Our privacy policy outlines our practices and commitment to the customer and can be read here.

PAIA MANUAL

This information manual provides an outline of the types of records held by Sterling Invest (Pty) Ltd and explains how one may submit requests for access to these records in terms of the Promotion of Access to Information Act, 2 of 2000 (“the Act”).  It can be read here.

WEBSITE DISCLAIMER

Whilst every care is taken to ensure that the information on Sterling Invest (Pty) Ltd website is current and accurate, please click here to read our full disclaimer notice. 

Having trouble accessing our compliance documents online?

If you’re experiencing any issues retrieving these files online, please feel free to email us at info@sterlinginvest.co.za