Sterling Invest (Pty) Ltd is an authorized financial services provider (FSP number: 46577) in terms of Section 8 of the FAIS Act.

A copy of our license certificate is available on request.

COMPLIANCE OFFICER

For a copy of our Statutory Disclosure Notice, please click here

CONFLICT OF INTEREST MANAGEMENT POLICY

Sterling Invest (Pty) Ltd has adopted and implemented a Conflict of Interest Management policy that complies with the provisions of the FAIS Act.

The Conflict of Interest Management policy is published on our website, click here to read it.  You can also email info@sterlinginvest.co.za to obtain a copy of it.

COMPLAINTS PROCEDURE

Should you wish to pursue a complaint against a key individual or representative of Sterling Invest (Pty) Ltd, you should address the complaint in writing to us at info@sterlinginvest.co.za.

If you cannot settle your complaint with us, you are entitled to refer it to the Office of the FAIS Ombud, at info@faisombud.co.za or telephone number 0860 663 274.The Ombud has been created to provide you with a redress mechanism for any inappropriate financial advice that you feel may have been given to you by a financial advisor.

TCF POLICY

Our Treating Customers Fairly policy is centered around the guidelines provided by the Financial Sector Conduct Authority to ensure we consistently deliver fair outcomes to our clients and take responsibility for the business and staff providing an enhanced service quality to clients, based on a culture of openness and transparency. As a business, we take the requirements of the FSCA seriously, in particular, the requirement to treat customers fairly. Our TCF policy can be read here.

PRIVACY POLICY

Sterling Invest (Pty) Ltd is committed to maintaining the privacy and security of its customers’ personal and private information.  Our privacy policy outlines our practices and commitment to the customer and can be read here.

PAIA MANUAL

This information manual provides an outline of the types of records held by Sterling Invest (Pty) Ltd and explains how one may submit requests for access to these records in terms of the Promotion of Access to Information Act, 2 of 2000 (“the Act”).  It can be read here.

WEBSITE DISCLAIMER

Whilst every care is taken to ensure that the information on Sterling Invest (Pty) Ltd website is current and accurate, please click here to read our full disclaimer notice.